Refund policy

We hope you love your purchase, but if something isn’t right, we’re here to help.

Cooling‑Off Period

Under UK consumer law, you have a 14‑day cooling‑off period for online purchases. If you change your mind within this time, you can return your unopened product for a refund.

Conditions for Returns

To qualify for a return:

• The product must be unopened, unused, and in its original packaging
• You must contact us before sending anything back
• Returns must be securely packaged to avoid damage in transit

Return Postage

Return postage costs are the responsibility of the customer unless the item is faulty or damaged on arrival.

Refunds

Once we receive and inspect your returned item, refunds are processed within 5–7 working days back to your original payment method.

Faulty or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with photos. We will arrange a replacement or refund at no cost to you.

Standard Practice

Our delivery approach - same‑day dispatch before 2pm, 3–5 working day delivery window, and no weekend deliveries - is standard practice for UK ecommerce businesses, especially those shipping alcohol. These steps help ensure safe, compliant, and reliable delivery every time.